We came home the other day to find a parcel had been delivered. The driver had left it on the doorstep right in front of the front door.
Inside the door, we found a little card that the driver had pushed through the letterbox.

It said they had left the parcel in the safe location “front step”. Then, further down, it asked how do I get my parcel?
It then said they would return to deliver it tomorrow. So we left it on the step until the next day. But the next day the driver didn’t come back and they didn’t deliver our parcel.
The next suggestion was that we go to www.yodel.co.uk to choose a new delivery date or arrange to collect it from a depot. When we visited the website it asked for the parcel number, but the parcel number was not on the card.
In desperation, we called the Yodel hotline and explained that the card didn’t tell us the parcel number. The operator asked for our postcode instead. We gave them our postcode. They said the parcel had been delivered. We explained what had been written on the card and that we were following their instructions to get it.
At this point the penny dropped. We didn’t need to arrange a delivery, said the operator. We just needed to collect it. So we went back out to the doorstep to collect our parcel, bringing the Yodel card, one item of photographic ID and a utility bill to prove our name and address. Now we have our parcel.
We opened it. Everything inside was wet from the rain overnight. We’re sending it back.






